Incense in the Making
Order & Tracking
For orders within Canada we normally ship via Canada Post, UPS or FedEx. Assuming everything is in stock, your order will ship out within 1-2 business days. Within Canada, you should receive your order within 1-7 business days from the shipping date. Shipping charges will depend on the size, weight and destination of your package. All shipments are trackable.
Some oversized products may be subject to additional delivery fees. This will be noted at the end of the product description. We will contact you with a shipping quote on the item(s) and will then have the option of proceeding with purchase or declining. A refund will be issued to you should you decide not to go ahead with the order.
International shipping to the United States will take approximately 5-10 business days, depends on the receiver location.
Once your order is shipped, we will send you a confirmation e-mail that will include your tracking number. You'll be able to check the status of your order on-line by entering your tracking number.
If you have misplaced your tracking number, please e-mail us at email@example.com
If you have not received your confirmation e-mail from us or believe that there may be problems with your shipment, please e-mail us at firstname.lastname@example.org