OLD - FAQ´s
How long will standard orders take to ship?
We ship within Canada and the USA and use different carriers e.g. Canada Post, USPS, UPS, FedEx. During the check out you can choose your preferred carrier and the shipping costs will be individually calculated. Assuming it is in stock, your order will ship out within 1-2 business days. Within Canada, you should receive your order within 1-7 business days from the shipping date. International shipping will take approximately 7-10 business days.
If you need to receive your order sooner, please let us know and we can give you an estimate for express shipping.
How much does shipping cost?
Your shipping charges will depend on the size, weight and destination of your package. We work together with different carrier, e.g. Canada Post, USPS, UPS, FedEx to offer the low shipping costs. All shipments are insured and trackable.
Some oversized products may be subject to additional delivery fees. This will be noted at the end of the product description. We will contact you with a shipping quote on the item(s) and you will then have the option of proceeding with the purchase or declining. A refund will be issued to you should you decide not to go ahead with the order.
When will my delivery arrive?
Our partners deliver Monday to Friday 8 a.m. to 5 p.m. local time. If the delivery cannot be completed for example, if you’re not home, the carrier will leave a notification at your door telling you where and when you can pick up your order or they might attempt another delivery.
How about tracking/problems with shipping?
Once your order is shipped, we will send you a confirmation e-mail that will include your tracking number. You'll be able to check the status of your order on-line by entering your tracking number.
If you have misplaced your tracking number, please e-mail us at email@example.com
If you have not received your confirmation e-mail from us or believe that there may be problems with your shipment, please e-mail us at firstname.lastname@example.org
Can you ship to a P.O. Box or APO/FPO address?
In the checkout process we provide you with various options for your shipping. As an example, yes we can ship to a P.O.Box in Canada.
What about international orders?
International shipping to the United States will take approximately 7-10 business days.
Are there any additional costs that will be due upon receipt of my international order?
Any costs which may arise for customs and taxes are not included. The order total presented will be the exact amount that you will be billed by HUSS Incense. There will never be any additional costs billed by HUSS Incense regarding an international order.
How about gift certificates?
Gift certificates may be sent by Canada Post or by e-mail.
What is a Coupon?
A coupon is a certificate with a stated value if it is used when purchasing a specified product in accordance with the coupon's terms and conditions. You have to type in the coupon code during the check out. The system will automaticly reduce the cost of the product by the specified amount/percent on the coupon.