HUSS Incense Cones

ORDER PICK-UP

Customers may choose to pick up their orders at our office location in Vancouver, BC.

Pick-up is only available by appointment on Monday - Friday, 10:00 am – 4:00 pm

ADEPT24 Business Solutions Inc., c/o HUSS Incense - Showroom Vancouver, BC

232-1868 Glen Drive, Vancouver BC, V6A 4K4, Canada

(Unit #232 is on the 2nd floor)

Shipping Information

We are located in Vancouver, BC, Canada and ship within Canada and to the USA.

The delivery time of your order will depend on several factors, including your location, the shipping method you choose, and the processing time of your order.

Typically, orders are processed within 1-2 business days. After processing, delivery times for standard shipping can range from 2-8 business days.

Please note that delivery times may be longer for shipping to remote areas, during peak holiday seasons , and special weather alert.

Depending on your shipping address and package size, shipping options are offered and calculated during the checkout process.

Please read our full Shipping Policy here: https://hussincense.com/policies/shipping-policy

Return Information

MyBrilliantStar will accept returns on unused products in the original packaging in resaleable condition within 14 days after you have received your order.

If you would like to return your order, please follow these steps:

1. Contact our customer support team within 14 days of receiving your order to initiate the return process.

2. Provide us with your order number and the reason for the return. We'll then provide you with instructions for returning your item(s).

3. Pack the item(s) securely in the original product packaging, and include any accessories or documentation that came with the item(s).

4. Ship the item(s) to the address provided by our customer support team. Please note that you will be responsible for the cost of return shipping.

If you are a local customer you are also welcome to return the product to our office in Vancouver, BC.

Once we receive your returned item(s), we will inspect them to ensure that they are in new and unused condition. If the item(s) meet our return policy requirements, we will issue a refund to your original payment method, minus any shipping charges.

Please note that that a refund takes a few days to be visible on your bank/credit card statement.

Please read our full Return Policy here: https://hussincense.com/policies/return-policy

Find answers to common questions about shopping on HUSS Incense. Our FAQ page covers everything from shipping and returns to product information and customer support. Get the information you need to have a great shopping experience.

Please read our Frequently Asked Questions (FAQ) here: https://hussincense.com/pages/faqs

General Instructions:

All our products are not intended for children.

WARNING: CHOKING HAZARD - SMALL PARTS

All items sold on this page are not toys, keep away from babies and children under the age of 14. It is only for decoration or collection.

For more information on safety and cleaning please read here: https://hussincense.com/pages/safety-cleaning-instructions